Scam Alert America — Volunteer Facilitator Handbook (Starter Version)

Version 1 — 90‑Day Volunteer Pathway

 1. Mission Overview

Scam Alert America is a national initiative founded by Lou Acosta to protect seniors, families, teens, and small businesses from:

  • Fraud

  • Identity theft

  • AI-driven impersonation scams

  • Digital deception

  • Senior exploitation

  • Business-targeted scams

Volunteer Facilitators help deliver community education that reduces victimization and strengthens public safety.

 2. Role Summary — What a Volunteer Facilitator Does

Volunteer Facilitators serve as community educators and outreach leaders. They help:

  • Present Scam Alert workshops

  • Lead senior scam‑prevention sessions

  • Support youth digital literacy programs

  • Assist with business fraud‑prevention briefings

  • Share public safety alerts

  • Represent Scam Alert America at community events

  • Build trust with local residents

Facilitators do not investigate scams, handle personal data, or perform law enforcement duties. Their role is education, awareness, and prevention.

 3. The 90‑Day Volunteer Commitment

Every facilitator begins with a 90‑day volunteer period. This allows them to:

  • Learn the Scam Alert America curriculum

  • Practice presenting materials

  • Build confidence in community education

  • Demonstrate reliability and leadership

  • Establish a track record of service

  • Become eligible for future funding, stipends, or sponsorship opportunities

This structure keeps the program scalable while allowing volunteers to grow into paid or funded roles as the initiative expands.

 4. Weekly Time Commitment

Volunteers typically commit:

  • 2–4 hours per week

  • One workshop, briefing, or outreach session

  • Occasional community events or senior center visits

Schedules are flexible and based on availability.

 5. Training Provided

Volunteers receive:

  • Scam Alert America Facilitator Training

  • Presentation scripts

  • Workshop outlines

  • Senior center session guides

  • Youth digital literacy modules

  • Business fraud‑prevention materials

  • Community outreach templates

  • Safety and communication guidelines

No prior teaching experience is required.

 6. Skills That Make a Great Facilitator

  • Clear communication

  • Patience and empathy

  • Comfort speaking to small groups

  • Basic digital literacy

  • Reliability

  • Community‑minded attitude

  • Ability to follow structured materials

Volunteers from AARP, SCORE, and Volunteers of America often excel because they bring leadership, life experience, and professionalism.

 7. Where Facilitators Serve

Facilitators may present at:

  • Senior centers

  • Libraries

  • Community centers

  • Churches

  • Schools

  • Small business groups

  • Neighborhood associations

  • Local events

  • AARP chapters

  • SCORE business workshops

  • VOA community programs

 8. Pathway to Funding After 90 Days

After completing the 90‑day volunteer period, facilitators may become eligible for:

  • Program stipends

  • Sponsorship support

  • City or county partnership funding

  • Grant-supported roles

  • Paid facilitator positions (as the program scales)

Eligibility depends on:

  • Completion of the 90‑day commitment

  • Consistent participation

  • Positive community feedback

  • Demonstrated leadership

  • Availability of funding in their region

This pathway ensures volunteers can grow with the program as resources expand.

 9. Code of Conduct

Facilitators must:

  • Be respectful and professional

  • Protect participant privacy

  • Avoid political or religious debates

  • Follow Scam Alert America materials

  • Report any concerns to leadership

  • Never promise financial assistance to participants

  • Never collect personal data from attendees

 10. How to Get Started

  1. Complete the Volunteer Interest Form

  2. Attend the Facilitator Orientation

  3. Receive training materials

  4. Shadow one workshop

  5. Begin presenting sessions

  6. Track your 90‑day progress

  7. Become eligible for funding pathways

 11. Contact

Lou Acosta Founder, Scam Alert America BrotherLew@gmail.com